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Jamies Jewellers

Jamies Jewellers

Returns & Exchanges

We are confident you will be delighted with your purchase from Jamies Jewellers.

However, you are welcome to return your online order for any reason but you must return items in their original packaging, in new and unworn condition with all original tags and booklets (if applicable). The item must be packaged safely so the item will not suffer damage in transit and be accompanied by our return form.

Normally you have 10 working days from the date of your invoice to return full priced items for a refund or exchange. However we have extended our return period to 60 days from the date on the invoice. This extension is in place during the period of uncertainty caused by COVID-19.

If an item has been engraved we are unable to offer an exchange or provide a full refund unless it is faulty. If you are unsure about an item or its size then we recommended that you try it before having it engraved to avoid disappointment.

Returns

Please fill out the returns form included with your package, or you can download it here and return your item(s) in the original packaging in new and unworn condition with all original tags and booklets (if applicable).

We accept refunds or exchanges for pierced jewellery items only if they are still in their original packaging and have not been removed from the bag. If the bag has been tampered with we cannot refund or exchange the item due to hygiene reasons.

Please make sure all items being returned are well packaged, so they are not damaged in the return transit as we cannot refund or exchange any damaged items. We do not accept items for refund or exchange if they arrive in any condition other than their original state, or if they are past our return period.

Any items we deem to be worn or without original packaging items will be returned to you and you will be charged for the postage.

Please keep your proof of postage safe until you receive confirmation from us that we have received the items.

Our return address is:

Jamies Jewellers (Returns),
34 Tarbert St,
Alexandra,
Central Otago,
9320

All returns are subject to inspection before a refund or exchange is processed.
We will refund you via the same payment method you used when you paid for your order, excluding any initial delivery charges (unless an item is returned because of a fault or we sent you the wrong item).
We take pride in the quality of our products so we are sorry to hear you have received a faulty item. Please get in contact with us so we can look into this for you.

To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault, if applicable
We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don't worry as we can help. Please get in contact with us over phone, email or through your account.

We will need to know the following information so that we can fix this for you:

1. Order Number

2. Incorrect item received

3. The correct item ordered

As soon as we have looked into what went wrong, we will let you know what we plan to do next and send you an email confirmation.
Refunds for gifts purchased online can only be made to the payment card used to purchase the goods.

If you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods.

If a recipient does want to return gifts, we will exchange them for an online store credit of the value of the gift.
You can cancel your order with us at any time prior to us dispatching your order.

If we have already dispatched your item you will have to return it for a refund once you have received it.

Exchanges

You are welcome to exchange your item for any other item on our website, you have 10 working days from the date of dispatch.

If you wish to exchange an item for a lesser value then we will refund the difference to you using the original payment method. If the total value of your order falls below $100 then postage costs will be applicable.

If you wish to exchange for a higher value item and there is an additional payment required then we will contact you either by phone or by email to arrange payment.

The replacement items will be dispatched when the returned goods have been received and inspected by us.

To speed this process up you could just return the unwanted item and place a new order for the desired item. This would avoid the delay in receiving and inspecting the condition of the returned item before processing the new item.
Sale items purchased in-store or online cannot be returned or exchanged due to change of mind. This is due to sale stock being limited or they are clearance items.

Please choose carefully.
Any items purchased in-store can be returned within 14 days for an exchange or a credit. Items must be unworn, in original packaging and in a saleable condition.

Unfortunately we are unable to offer items for exchange or credit if they have been specially ordered for you, engraved, sized or custom made.

We do not offer a refund based on the fact you have been into the store to choose the items. Purchases over the phone follow the same process. If you are unsure it is best to purchase online.
You are welcome to exchange your item for any other item on our website, you have 10 working days from the date of dispatch.

If you wish to exchange an item for a lesser value then we will refund the difference to you using the original payment method. If the total value of your order falls below $100 then postage costs will be applicable.

If you wish to exchange for a higher value item and there is an additional payment required then we will contact you either by phone or by email to arrange payment.

The replacement items will be dispatched when the returned goods have been received and inspected by us.

To speed this process up you could just return the unwanted item and place a new order for the desired item. This would avoid the delay in receiving and inspecting the condition of the returned item before processing the new item.
We are not responsible for any return shipping costs unless an item is faulty or we sent you the wrong item. We do however send any exchanges to you free of charge.

Should your item be faulty or incorrect then we will refund both the original shipping costs and the return delivery costs.

If you return an item because you have changed your mind or it is unsuitable we will refund the cost of the item only and not the original shipping cost.