Sensitive information such as your name, address and card details are encoded so they can only be read on our secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

We use industry standard data protection and SSL encryption to protect and store your details.

Security checks are also made on all transactions, to ensure the authenticity of each card payment.

All ordered items are sent through the Track & Trace CourierPost service and require a signature on delivery. All items are also insured throughout the full delivery process.

Yes, we pride ourselves on our sound reputation, having traded for over 150 years. We are members of the Jewellery Valuers Society (JVS), Jewellers and Watchmakers of NZ (JWNZ) and Nationwide Jewellers.

All items over the value of $NZ1,500 come with a complimentary insurance valuation from our in-house GIA certified appraiser.

We are licensed & authorised dealers for all the brands on our website and guarantee their authenticity.

Most of our jewellery products come with a 1 year manufacturer warranty. This guarantees the quality of the manufacturing excluding general wear and tear. Many jewellery items are delicate in nature so we recommend treating them with care and have them checked regularly to ensure they last. Our team can help with any advice.

Watches come with a minimum of 2 years warranty depending on the brand and model, excluding wear and tear. We recommend checking with our team to see if your watch requires regular servicing to get the most from your timepiece.

It's easy to place an order with us. You can either login to your account or begin browsing our range.

Once you have found a product you want, you will need to click 'Add to cart' or 'Buy it now'. This places the item in your shopping cart. You can either carry on shopping or click the ‘Bag’ icon at the top right of the screen.

Once you have all the items you want in the Shopping Cart, click the ‘Continue to checkout’ button at the bottom of the screen.

You can choose to have the item delivered to your address or pick up from one of our stores.

Fill in your contact details and shipping address and then press 'Continue to shipping' at the bottom of the screen.

If you have a discount code then enter it into the 'Discount code' box and press apply.

On the Payment page select your prefered payment method and enter your details.

Before you place the final order just check everything is correct. We will then send you an email letting you know we’ve received your order and another email with tracking information as soon as the order is on its way.

Yes, click on the bag icon at the top of the page and you will be able to see the item(s) you have added so far.

Use the + button to add more of the same items (depending on what’s in stock), or the – button if you have selected too many. If you want to remove an item completely then click the ‘bin icon’ button on the right hand side.

Yes! See our contact page to call one of our stores directly and we’ll be happy to help.

Yes, your delivery address is chosen at the checkout stage and you can enter any address you wish for your order to be delivered to.

All our items are shipped ‘Signature Required’ so make sure wherever you send it, someone will be home to sign for the courier package.

We'll send you an email as soon as your order is on its way. You can also check your account to see the progress of an order or to track it.

We may ship items separately in the event of one or more of the items being delayed.

We’ll keep you informed of your order status through email. We will send you a dispatch email with tracking information as soon as your order is on the way.

If you have an account with us, it makes it easy to keep track of all your orders. Once logged in, you will see each individual order that you have placed with us. Select the one that you want and you will be provided with all the details you need about that order.

We are sorry to hear you would like to cancel your order.

If there is anything we might be able to do before you cancel, then please contact us to see if we can help.

If not, if you have an account with us, then log in, select ‘My Orders’ from the options and select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We will send you an email within an hour to let you know if the cancellation worked.

If it fails, this is because the order has already been processed and is ready to be sent. Items that are in stock are processed quickly as we want to get products to our customers as soon as possible. If this is the case, then please visit our Returns Policy to help you get the order back to us instead.

Once your order has been placed and is shipped, we cannot make any changes to it, such as adding or removing products from the order.

If your order hasn’t been shipped, then we may still be able to make changes. Get in contact with us as soon as you can and we’ll try to help.

We take pride in the quality of our products so we are sorry to hear you have received a faulty item. Please get in contact with us so we can look into this for you.

To speed the process up, it would really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

1. Order Number

2. Product Name

3. Details of the fault

4. Images that support the fault, if applicable

We are really sorry to hear you have received the wrong item, sometimes things can go wrong but don't worry as we can help. Please get in contact with us over phone, email or through your account.

We will need to know the following information so that we can fix this for you:

1. Order Number

2. Incorrect item received

3. The correct item ordered

As soon as we have looked into what went wrong, we will let you know what we plan to do next and send you an email confirmation.

We take pride in the quality packaging so we are sorry to hear you have received your order damaged.

Please do not throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again in the future.

We take every care to ensure your delivery arrives exactly as we sent it, however things can sometimes get damaged in transit. So that we can look into this for you, please contact us as soon as possible to tell us more ensure our team can help.

Occasionally we ship items separately to make sure that any delayed items do not hold up the rest of the order, especially during busy periods.

It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not listed there then you will need to allow longer for it to be delivered. Expect another email to confirm when the shipment is on the way.

If the item has been sent, then please contact our team via phone, email or your account.