If you’d like to return something, please ensure it’s in its original, unworn condition, and includes all packaging, tags, booklets, and any accessories (if applicable).

To help avoid any damage during the return journey, please pack the item securely.

Don’t forget to include the return form which you can download from here to help us process it quickly.

We’re happy to offer refunds on online purchases if you’ve changed your mind, as long as the item meets our return guidelines. Please note that in-store purchases are not refundable, so please keep this in mind before making an in-store purchase.

You have 10 working days from the date on your invoice to return your full-priced items for a refund or exchange. After this time, we won’t be able to process the return, so please inspect your items soon after receiving them to ensure everything is as you expected.

If you made a purchase in one of our stores, we can offer you an exchange or store credit for your item.

You can exchange your purchase for an item of equal or lesser value, depending on stock availability. If you choose an item of lesser value, the difference will be given to you as store credit.

You have 10 working days from when you purchased the item to make an exchange. After this time, we won’t be able to process the return.

To make sure we can process your return or exchange, please make sure the item is still in the same condition as when it was purchased.

If the item shows signs of wear or damage, we won’t be able to offer a refund or exchange, and we’ll send it back to you at your cost. So, please be careful to keep your items in pristine condition!

For health and hygiene reasons, we can’t accept returns or exchanges on earrings. We do recommend double-checking your selection—size, style, and fit—before making your purchase, and we appreciate your understanding.

Once an item is engraved, we can’t offer an exchange or refund unless it’s faulty. We suggest confirming the size and design before requesting engraving, as engraving is a permanent change.

If you’re unsure about the fit, feel free to try it on first before making it permanent!

Sale items purchased in-store or online cannot be returned or exchanged due to change of mind. This is due to sale stock being limited or they are clearance items.

Please choose carefully.

If you have received a faulty item, we apologise for the inconvenience.

Please contact us as soon as possible, and we will arrange for an exchange or store credit, depending on the situation.

The item must be returned within 10 working days from the date of purchase, along with proof of purchase.

Our team will assess the condition of the item, and if it's confirmed to be faulty, we will ensure a fair resolution.

Please note that items damaged due to misuse or wear and tear are not eligible for return or exchange.  

Once we’ve received your return, we’ll send you a confirmation email, and refunds will be processed back to your original payment method within 7 to 10 business days, depending on your payment provider.

Please note, shipping costs are non-refundable, unless the item is defective or was sent incorrectly.