Placing an order

Thank you for choosing to shop with us, we truly appreciate your support.

Ordering on

It's easy to place an order with us. You can either login to your account or begin browsing our range.

Once you have found a product you want, you will need to click 'Add'. This places the item in your shopping cart. You can either carry on shopping or click the ‘Bag’ icon at the top right of the screen.

Once you have all the items you want in the Shopping Cart, choose between ‘Ship to my address’ or ‘Collect from store’ and then click the ‘Continue to checkout’ button at the bottom of the screen. Make sure you select your closest store if you’re collecting from one of our stores.

Fill in your contact details including your billing address, shipping address and payment options. If you’re logged into your account your details should be automatically displayed, making it quick and easy to complete the order. These can be altered if any of your details have changed.

Before you place the final order just check everything is correct. We will then send you an email letting you know we’ve received your order and another email with tracking information as soon as the order is on its way.
You will receive confirmation of your order via email and once your item has been dispatched you will receive a tracking number via email.
If an item is available to order on our website then this means the item is in stock. We also display availability on our product pages so you can see which store has stock. However, from time to time due to the high rate of sales both in-store and online, there may be some discrepancies.

We will inform you as soon as possible, via email, if a product is out of stock. If you do wish to know in advance if a product is in stock, please do not hesitate to send us a message, or call us on 03 448 8802.
If your order has been placed, but not dispatched we will make the change or cancellation straight away. Please call us straight away on 03 448 8802 to let us know.

If we have already dispatched your item or you have already received it then we are happy to cancel or make the changes once the item is returned to us in accordance with our return policy.
In the unlikely event you receive the wrong item or an item is missing please get in touch with us and we will do our best to get the right item to you as fast as possible.

Any incorrect items must be returned first, so please fill out the returns form included in your package, or download it here and return the item to us.

Please use an insured tracked and signed for service when returning your item as we cannot take responsibility for items damaged or lost in return transit.

We will contact you once we have received the incorrect item and dispatched your replacement item so we can arrange to pay for your return shipping costs.